All CakeGurus orders placed online are for in-store pickup. Please read the details below so your collection goes smoothly.
Choosing your pickup store, date and time
- You choose your pickup store, date and time at checkout. Your cake will be ready at that store only.
- Online orders need at least one day's notice, so same-day pickup cannot be booked online.
- Pickup times are limited to the opening hours of the selected store. Some stores are closed on certain days, and those days cannot be selected.
- Vegan cakes for next-day pickup must be ordered before 9:00 PM.
- Store hours can change on public holidays. Please check the pickup dates offered at checkout, or contact your store.
What to bring
- Your order confirmation email or order number.
- The name the order was placed under.
Collecting your order
- Please collect your order at the time you selected. If you are running late, call the store as soon as you can.
- Please check your cake at the counter before you leave, including the name, message and flavour.
- Our cakes are fresh and perishable. Keep them upright and flat, and refrigerate them unless you are serving them soon. Cakes are best kept in an air-conditioned car, away from direct sun.
- Someone else may collect on your behalf if they have your order number and the name on the order.
Uncollected orders
- Fresh cakes cannot be held for long. If your order has not been collected by the end of the pickup day, we may be unable to keep it and we cannot guarantee its quality.
- Orders that are not collected are not eligible for a refund. See our Refunds page.
Changing your pickup time
If you need to change your pickup store, date or time, contact your store or email order@cakegurus.com.au with your order number as early as possible. We will do our best to help, subject to availability.
Questions? Email info@cakegurus.com.au or call your nearest store (see the footer for store details).